Welcome to our Western-inspired corner of the internet! Below you’ll find answers to common questions about our distinctive accessories and the Bijou Flare experience.
About Our Products
What makes Bijou Flare products special?
Our products whisper tales of the Southwest while delivering contemporary style. Each piece is hand-selected for its authentic Western charm and quality craftsmanship, from Montana Silversmiths jewelry to premium BEX sunglasses.
Do you offer gift wrapping services?
While we don’t offer traditional gift wrapping, every order is packaged with the care of a master silversmith in our signature Western-style packaging that makes any item feel like a special gift.
Are your products authentic Western accessories?
Yes indeed! We carefully curate genuine Western-inspired accessories that blend frontier spirit with modern style. From our turquoise jewelry to statement hats, each piece reflects authentic Western heritage.
Shipping & Delivery
How long does shipping take?
We process orders within 1-2 business days. Delivery times depend on your chosen shipping method:
- Standard Shipping (DHL/FedEx): 10-15 business days after dispatch ($12.95)
- Free Shipping (EMS on orders $50+): 15-25 business days after dispatch
Do you ship worldwide?
We deliver globally except to some Asian and remote regions (we’re working on expanding our trails!). Our carriers understand the importance of your Western treasures wherever you are.
Can I track my order?
Absolutely! Once your order ships, you’ll receive tracking information so you can follow your package’s journey – from our Philadelphia workshop to your front door, as transparent as a desert sky.
Returns & Exchanges
What’s your return policy?
We offer 15-day returns from the date of delivery because even the most carefully selected accessories sometimes need reconsideration. Returns are as easy as a Sunday ride – just contact our customer service wranglers.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method for your protection.
How long do refunds take?
Once we receive your return, refunds are processed within 5-7 business days. The time it takes for the credit to appear in your account depends on your bank’s processing time.
Payments & Security
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal – secure as a bank vault in the Wild West.
Is my payment information secure?
Partner, your security is our priority. We use industry-standard encryption to protect your information as carefully as we package your Western treasures.
Do you offer payment plans?
Currently we don’t offer payment plans, but we frequently run special promotions – sign up for our newsletter to stay in the loop!
Customer Service
How can I contact customer service?
Our customer service wranglers are ready to help at [email protected]. We aim to respond faster than a rattlesnake’s strike – typically within 24 hours.
Where is Bijou Flare located?
We’re headquartered in the heart of Philadelphia at 74 Quincy Street, Philadelphia, US 19108, where we saddle up each order with care.
Yours in style and service,
The Bijou Flare Team